At Holden’s Chemist Express, we are committed to providing a safe, professional and high-quality pharmacy service. Most of our customers are very happy with the care they receive from us. However, if you ever feel dissatisfied with any part of our service, please let us know so that we can put things right.
How to make a complaint
You can raise a complaint by contacting our Superintendent Pharmacist:
Superintendent Pharmacist:
Thomas Werner — GPhC: 2077248
Telephone: 01302 305669
Email: customerservice@hoylandpharmacy.co.uk
We will acknowledge your complaint within 72 hours where possible and aim to provide a full response within 10–14 days. If the matter is complex, we will keep you informed of progress.
If you are unhappy with our response
Complaints about NHS services may also be referred to NHS England:
NHS England
PO Box 16738
Redditch
B97 9PT
Further guidance on NHS complaints is available at:
www.england.nhs.uk/contact-us/complaint/