Last updated: 29th December 2025
1. Introduction
These Terms and Conditions explain how you may use the Hoyland Pharmacy website and the services we provide as an NHS registered pharmacy.
By using our website or pharmacy services, you agree to these Terms and Conditions. If you do not agree, please do not use the website or our services.
We may update these Terms from time to time. The updated version will always be available on this page.
2. Who we are
Hoyland Pharmacy
71 West Street
Hoyland
Barnsley
S74 9DJ
Owned by TW Healthcare Solutions Ltd
Company Number: 11082077
Superintendent Pharmacist: Thomas Werner — GPhC 2077248
We are regulated by the General Pharmaceutical Council (GPhC).
3. NHS Distance Selling Pharmacy
Hoyland Pharmacy is an NHS distance-selling pharmacy. This means:
- we do not provide face-to-face retail pharmacy services at the premises
- our NHS services are provided remotely
- we use delivery, telephone and digital communication to support you
We may use trusted delivery partners such as Royal Mail or courier services.
We can only dispense medication where there is a valid NHS or private prescription.
4. Using our Prescription Service
By choosing Hoyland Pharmacy as your nominated pharmacy, you agree that:
- your electronic NHS prescriptions may be sent to us automatically
- we may verify your GP practice and nomination status
- we may contact you about your prescription, care or delivery
You may remove your nomination at any time by contacting us.
We cannot be responsible for paper prescriptions lost in the post.
5. Access to Medical Records
With your consent, our pharmacists and pharmacy technicians may access your NHS Summary Care Record where necessary to support your care and safety.
6. Deliveries
We deliver medicines in discreet packaging to UK addresses only.
Some medicines require a signature on delivery, such as refrigerated or controlled drugs.
Refrigerated medicines are transported in temperature-controlled packaging.
Delivery times may vary depending on location, weather, postal delays and other factors.
7. Emergency Supply
If you have run out of essential medication, please contact your prescriber urgently.
In certain circumstances, we may provide an Emergency Supply at the pharmacist’s discretion. Some medicines cannot be supplied this way.
8. Your Responsibilities
You agree that:
- all information you provide is accurate and kept up-to-date
- medicines are for your own use (or for a person you are legally acting for)
- you will follow the instructions provided with your medication
- you will read the patient information leaflet supplied
- your GP’s instructions always take precedence over website information
If you falsely claim exemption from NHS charges, you may be liable for penalties.
Once medicines are dispensed, they cannot be returned for refund or reuse unless faulty.
9. Ordering Repeat Medication
Please request your medicines at least 7 days before you run out.
If ordering for the first time, allow 10 days.
Some GP practices do not allow pharmacies to order on your behalf — if so, we will inform you.
10. Liability
We do not exclude liability where unlawful to do so, including:
- death or personal injury caused by negligence
- fraud or misrepresentation
We are not responsible for losses arising from:
- website downtime or access problems
- business loss, profit loss or financial damage
- delays outside our control (postal disruption, emergencies, etc.)
Our website is provided for NHS patient use only — not for commercial use.
11. Unwanted Medicines
Unwanted medicines should be safely disposed of at a local pharmacy.
Please contact us first if you wish to arrange return by post — do not send items without agreement.
12. Complaints
We aim to provide the highest standard of care. If you are unhappy with any aspect of our service, please contact:
Superintendent Pharmacist — Thomas Werner, GPhC 2077248
Email: complaints@hoylandpharmacy.co.uk
Telephone: 01302 305669
We will acknowledge complaints within 72 hours wherever possible and aim to provide a full response within 10–14 days.
You may also contact:
General Pharmaceutical Council
www.pharmacyregulation.org
or
NHS England
www.england.nhs.uk/contact-us/complaint/
13. Opening Hours
Our pharmacy team is available:
Monday to Friday — 9am to 6pm
(Excluding bank holidays)
14. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.
15. Contact Us
For questions about these Terms, please contact us via the details on our Contact page.